Technical Writing/Instructional Design Experience
2005 - present
Software Sciences Group, Inc., Jamison PA
*Documentation/training specialist and Wiki content developer
1987 - 2005 Telcordia Technologies, Inc. Piscataway, NJ
Integrated Learning Solutions Developer
* Software applications course design, development and delivery
* Technical writing and end-user training - end-user and database documentation/training, online help systems design and development (including HTML Help, Oracle® Help and Web Help), for major telecommunications services provider
* Proficient with Adobe® FrameMaker, RoboHelp HTML, Microsoft® WORD, Macromedia® Dreamweaver, Microsoft Power Point, Lotus Notes, Adobe Photoshop, Inspiration software
* Experience with online live learning design and delivery
* Experience developing and updating all types of software manuals for all types of audiences (users, administrators, installers, managers, etc.).
1984 - 1987 Systems Documentation, Inc. Piscataway, NJ
Technical Writer/Editor
* Documentation design and development for telecommunications services consulting company
* Consulting projects included US Army & Air Force Missile Command program specifications documentation (for AT&T), user documentation for various AT&T and IBM vertical applications such as a pharmaceutical prescription system, tow yard management system, DBMS, and more.
Freelance writing experience
*Published young adult novelist (see Books page)
*Marketing journalist for The Star-Ledger newspaper
*Staff writer for The Doylestown Patriot newspaper
*Regular contributor to construction contractor trade magazines
*Freelance writer for assorted magazines
*Grant writer for international charitable organization
Education
M.S. Educational Technology - Instructional Design & Development, Lehigh University, PA
B.A. English -
Rider University, NJ
Professional Affiliations
* Member of eLearning Guild; Association of Personal Historians (APH)
Volunteer Experience
*Vice President Friends of Library
*Web site developer local Newcomers Club
* Training manual developer for local hospice organization.